FAQ INDEX

Q1. How to change webmail password ?
Q2. How to change Lotus Notes password ?
Q3.
Why do I get a "Failed Delivery" message?
Q4. Why do I receive messages addressed to other people?

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Q1. How to change webmail password ?


You can change your password by accessing the site


https://mail.ongc.co.in

If you received the following page, Click to “ Continue to this Website (not recommended)”




Login with your CPF No. or E-Mail ID and your Password provided by your Admin.


Go to Preference ---- Security ----- Change the Internet Password





Q2. How to change Lotus Notes password ?


Go to File -- Security --- User Security.




Enter the "OLD/CURRENT PASSWORD"




Then press “CHANGE PASSWORD” button and again enter the “OLD/CURRENT PASSWORD”




Then CHANGE PASSWORD Windows will appear, Now enter the “NEW PASSWORD” and after entering the new password press “OK” button




You will get a window “YOUR PASSWORD HAS BEEN SUCCSSFULLY CHANGED” press OK and close all the rest windows.

Q3. Why do I get a "Failed Delivery" message?

When you get mail from a "POSTMASTER" or a "Mail Delivery Subsystem" with a subject similar to "Failed Delivery," this means that a message you sent was undeliverable and has been "bounced" back to you. These messages are produced automatically and usually include a reason for the delivery failure.

Bounced messages normally consist of two parts. The first contains the reason for the bounce; the second contains your original message.

The most common reason for a failed delivery is that the email address you entered isn't valid. If the POSTMASTER says that the account doesn't exist, double-check the spelling of the address you entered. A single misplaced letter can be enough to cause a failed delivery. If the message continues to be bounced back to you, you might want to verify that the account hasn't been closed or moved.


Q4. Why do I receive messages addressed to other people?

Incorrect delivery of a message is extremely unlikely. There are two reasons you might receive messages not specifically addressed to you:

·         The sender thinks you're someone else. It's not possible for two people to share the same ONGC ID/email address, so the sender might have made a small typo and caused the message to be sent to the wrong account.

·         If you can't find your address in the "To:" or "Cc:" field, it might be in the "Bcc:" ("blind carbon copy") field of the message. It will look as if you've received someone else's message since your address won't appear anywhere in the header.

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